What every seat on your floor gets

Add a person with their name, role, and personal email. The workspace creates their login and shows you a one-time starter password made of two words and a number, easy to speak over the phone. Deactivating someone frees their seat instantly. Seat limits from your plan are enforced by the system itself, so billing and reality never drift apart.

Put your agency's name, logo, and accent color on every screen your staff and your clients see. You can also hide the small "powered by Tela-PhoneX" line. Collectors work in your brand, not ours.

Set your credit pull minimum, skip trace minimum, default settlement floor, record retention years, certification renewal period, dispute verification deadlines, your PO box, and your toll free number. The workspace enforces what you set, so policy is not a memo, it is how the buttons behave.

Connect your own Twilio for calls and texts, your own Stripe for payments, your own email and letter vendors, and your skip trace and credit providers. Keys go into a sealed vault that even the app's screens cannot read back. A health table shows each connection's status, the vendor's own error message when something breaks, and what to do about it.

Your subscription runs on a per-seat price. Open the billing portal to add seats, update cards, or download invoices, without emailing anyone.

Set up each consignment client with their own code, contingency fee tiers by account age, and verification deadlines. Every payment splits automatically into your fee and the client's remittance.

Export the permanent activity log as a CSV for any date range: every call, note, flag, payment, import, and admin change, with who did it and when. Attach it to an audit response and get back to work.

Every collector's hours come from the built-in time clock: clock in, typed breaks with paid and unpaid handled correctly, clock out. Download the timesheet CSV for payroll, and see calls per hour worked, contact rate, promises kept, and dollars collected per collector, with no extra data entry by anyone.

Collected today and this month, per collector and for the floor, plus the leaderboard. You see the same numbers your supervisors coach from.

One tab shows every collector's live status: on a call, wrapping up, on a break, in training, or off the clock, with time in status, hours today and this week, talk time, and wrap time. Below it sit the productivity table, the skip trace requests waiting on your approval, and the append-only disposition trail. There is also a button that reads the floor summary out loud.

Open any collector's queue or any account record exactly as they see it, without signing in as them. Coaching happens on the real thing.

Move accounts between collectors one at a time or in batches, when someone is out, overloaded, or a portfolio needs a specialist.

When a collector recommends legal, the account enters a pending state that only a supervisor or owner can approve. Nothing goes to legal on one person's judgment.

Order a skip trace on an account through your connected provider. The agency's minimum balance rule is enforced automatically, so trace spend stays where it pays.

Every dispute shows its clock: when it opened, when seller verification is due, and when it escalates. Collection on the account stays frozen until verification lands, by the system, not by memory.

Record consumer, regulator, or attorney general complaints with response deadlines, the allegation, the action taken, and the resolution. When a pattern shows up, you see it early.

Load new placements from any CSV. The importer guesses your columns, lets you correct the mapping, checks every row, imports the clean ones, and keeps the staging rows as a paper trail.

Clock in and the queue opens. Take a lunch, rest, or personal break and the workspace tracks it, paid or unpaid, and closes your queue while you are away. Forget to clock out and the system closes your shift after 45 idle minutes and says so, so no shift runs all night. Everything is spoken as it happens.

Accounts are ordered by likelihood to pay, with promises due today and scheduled callbacks surfacing at the top. Take the next account instead of choosing one.

Balance, original creditor, charge off date, every phone with its status, emails, addresses, returned mail flags, plan history, payments, and the account's full activity, all on one screen built for keyboard speed.

Log the outcome and the workspace does the follow-up: wrong number marks the phone bad and requests a skip trace, a dispute freezes contact and starts the seller verification clock, a promise records the amount and lands in your queue the morning it is due, cease and desist stops every channel on the spot. You hear exactly what each outcome triggered, and every one writes a row to a ledger that can never be edited, only corrected on top.

Calling windows follow the consumer's own time zone. Contact frequency caps count automatically. Cease requests, attorney representation, bankruptcy, and deceased flags freeze outreach. When contact is not allowed, the workspace does not warn you, it removes the option.

The workspace tracks each state's clock from the charge off date. Past the limit, the account drops to settlement-only handling with the right disclosure language, automatically.

The moment a dispute is logged, collection activity on that account locks until verification is provided. The freeze lifts itself when the paperwork lands.

Take a one-time payment or build a weekly or monthly plan, with the authorization script on screen to read. Cards run through your agency's own processor and numbers are never stored in the workspace. Settlement floors, yours or the agency default, are enforced at entry.

Request validation notices and letters through the agency's connected mail vendor, addressed from your agency, tracked on the account.

Turn on voice and the workspace speaks what matters: who is next, what was saved, what is blocked and why. Built for screen reader users and just as useful with your eyes on a second monitor.

When a collector's compliance certification lapses, their queue locks until renewal is recorded. It reopens the moment it is.

Collected today, collected this month, your monthly target, and your place on the floor leaderboard, always one glance away.

A client signs in and sees exactly the accounts they placed with you, and nothing else. The wall between clients is the database itself, not a filter.

Current balances, statuses, and the activity on their accounts, readable without calling your office.

Every payment shows the split: your contingency fee and their remittance amount, computed from the tiers you set for them.

Every consequential action lands in an append-only record that nobody, including us, can edit or delete from the app. That is what makes it worth something.

Agency code, first name dot last name, password, and an optional authenticator code your password manager fills in for you. No codes texted to phones, nothing to read off another device.

Every person can change their password from the header of the workspace, any time, effective immediately.

Every screen works by keyboard and screen reader, with visible focus and spoken confirmations. This is not a mode. It is the product.