For licensed collection agencies
The collector workspace that keeps every call inside the lines.
Tela-PhoneX gives your floor one queue to work and a set of guardrails that make the compliant move the easy move: state clocks, contact windows, disputes, ceases, and a permanent audit log, all built in from the first call.
What your floor gets
One workspace, wired for the rules you live under
A queue that thinks
Accounts ranked by likelihood to pay, with promises, callbacks, and broken plans surfacing on their own. Collectors take the next call instead of hunting for it.
Guardrails, not warnings
State time limits, contact frequency caps, calling windows by the consumer's time zone, bankruptcy and attorney flags, cease requests. When contact is not allowed, the buttons are gone.
Payments in your own accounts
Cards and plans run through your own Stripe. Letters through your own mail vendor. Your money never sits in ours.
A portal for your clients
Consignment clients sign in and see only their own placements, balances, and remittances. Fewer status calls, cleaner relationships.
Spreadsheet import
Bring accounts in from any CSV. The importer guesses your columns, checks every row, and keeps the staging record for your paper trail.
An audit log that cannot be edited
Every call, note, flag, payment, and import lands in a permanent record. When a regulator asks, you export it and go back to work.
A time clock that runs the floor
Collectors clock in, take typed breaks, and clock out. The work queue stays closed until they are on the clock, idle seats close themselves, and timesheets export straight to payroll.
Outcomes that do the work
A disposition is an instruction, not a label. Wrong number requests the skip trace, a dispute freezes contact and starts the verification clock, a promise lands in that morning's queue. Every outcome writes to a ledger no one can edit.
Numbers with no extra typing
Calls per hour worked, contact rate, promises kept, and dollars collected, per collector, built from the clock and the call trail your floor already creates. One button reads the whole floor summary out loud.
AI-first
Your box, built to your shape
Most collections software hands you someone else's limited box and calls the squeeze "onboarding." We are an AI-first company, and that changes the economics of custom work: features that take traditional vendors quarters take us days. Tell us exactly how your shop runs, and we build Tela-PhoneX around it.
Ask for the feature
Your dispositions, your client reports, your commission math, your state mix. If your floor needs it, say it in plain words.
We build it into your workspace
Custom work lands inside your own agency's Tela-PhoneX, shaped to the way you already do business.
You review it live with us
We walk the change together, adjust it on the spot, and it goes to work on your floor.
Accessibility and compliance
Built to include your whole workforce
Tela-PhoneX is fully operable by keyboard and screen reader, with spoken confirmations for the moments that matter. Its design aligns with WCAG, the ADA, and Section 508 for government work, so it supports your compliance obligations and widens who you can hire. Bringing on an employee with a disability, or keeping a valued one whose vision is changing, is a strength on your floor, not a project.
"We build by sound and keyboard, start to finish. If a screen does not work without a mouse, it does not ship."The Tela-PhoneX team at Fedora Outlier LLC
Pricing
Simple numbers, no surprises
Seat
$97
per collector or supervisor, per month
- Full workspace and queue
- All compliance guardrails
- Client portal included
Onboarding
$1,497
one time
- Workspace set up for your agency
- Your accounts imported with you
- Vendor connections and staff walkthrough
Premium support
$197
per month, optional
- Direct line, priority answers
- Hands-on help for your team
AI live listening
$47
per seat, per month, optional add-on
- Listens to the consumer's side of the call and opens the right panel the moment bankruptcy, a dispute, or an attorney is mentioned
- Suggests, never acts: your collector confirms every change
- Available once your phone lines are connected
You bring your own Twilio, Stripe, and mail vendor accounts, so your call and processing costs stay at vendor rates you control, and your customer relationships stay yours.
Ready to get started? Start your agency below, or email us if you would rather set it up with a person.
Get started
Start your agency
Set up your workspace now. You pay the one-time onboarding and your first seat is free for the first month. Add more collectors any time.
Payment is handled by Stripe. Your card is charged for onboarding today; monthly seat billing begins after your first free month.
Getting started
Three steps to a working floor
Talk to us
Email us at support@fedoraoutlier.com and we will walk the demo together and talk through your book.
We set you up
Onboarding provisions your agency, imports your accounts, connects your vendors, and walks your staff through the floor.
Your floor collects
Seats are $97 a month each. Add or remove people as your floor changes.